Privacy & Security Policy

Lenwe.com respect the privacy of our visitors/customers, which is extremely important to us. We take your online safety seriously. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.
This privacy policy explains what personal information is collected through our websites and online services, how that information is used, to whom it’s disclosed, and how it’s safeguarded. Unless indicated otherwise, this policy applies only to personal information collected through the websites, mobile applications, and other online services of our brands and lines of business that expressly adopt, and display or link to, this policy.

Part 1:WHAT INFORMATION IS COLLECTED?

We collect personal information directly from you when you visit our Services to do all the things typically associated with online services. Examples of the personal information we collect include name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, and any other information you choose to provide.
This information is collected at various places on our Services: for instance, when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys. We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.

How we observe or collect your information?
We Observe or Collect your information through Technology:
a. Location Information: We may collect information about your location when you access or use our Services.
b. Navigational Information: When you access our Services, we may collect navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
c. Device Information: We collect information about the computer or mobile device used to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
d. Cookies, Clear Gifs and Similar Technologies: To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.

How is the information is used?
We use your Information as follows:
• We use your Information to provide the Website, administer your inquiries and detect any errors and troubleshoot any problems
• We use your Information to measure user interest in the Website, inform you about products, services, and updates, and customize your experience on the Website
• We use your Information to enforce our Terms of Service
• We use your Information to contact you about the functionality of our Website and updates to our Website or Terms of Service. If you want to stop receiving these system communications, you will have to de-activate your Account by e-mailing us at customer services support@lenwe.com
• We also use your Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications
• We use Log Data and Device Information to operate and improve the Website. We may use these information to monitor, analyze and improve the use of the Website, the Website’s technical administration, and the Website’s functionality, quality, value and overall user experience. For example, some of this information is collected so that when you visit the Website again, it may recognize you and serve advertisements and other information appropriate to your interests. We may also use Log Data and/or Device Information alone or in combination with your Information to provide aggregated information about Lenwe.
• We use Log Data and Device Information to operate and improve the Website. We may use these information to monitor, analyze and improve the use of the Website, the Website’s technical administration, and the Website’s functionality, quality, value and overall user experience. For example, some of this information is collected so that when you visit the Website again, it may recognize you and serve advertisements and other information appropriate to your interests. We may also use Log Data and/or Device Information alone or in combination with your Information to provide aggregated information about Lenwe.

Part 2:CONSENT

By using our Website, or by providing us with Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to the collection and use of your Information as described in this Privacy Policy and our Terms of Service. Your use of our Website and any potential or actual dispute concerning privacy is subject to this Privacy Policy and our Terms of Service, including but not limited to, limitations on damages and resolution of disputes.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@lenwe.com .

Part 3:SHARING AND DISCLOSURE OF INFORMATION

We do not transfer, sell or rent your Information to third parties for their marketing purposes other than what is stated in this Privacy Policy. We request only the Information that we need to operate and improve our Website’s user experience.
 User information
When you register for an Account through the Website and submit Information to create a profile, other Users may see your name. If you choose to provide additional Information in your profile, other Users may see such additional Information, including, but not limited to, your photo, location, website and biography. Providing additional Information is voluntary.
 Service Providers
We may employ third party companies or individuals to perform Website-related services including, but not limited to, Website maintenance, database management, web analytics, improvement of Website features, marketing, and e-mail. These third parties may have access to your Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Information will be handled by these providers.
 Compliance with Laws and Law Enforcement
Lenwe may cooperate with law enforcement authorities and other third parties to enforce and comply with the laws. In response to a verified request by government or law enforcement officials relating to a criminal investigation or alleged illegal activity, we may disclose any Information about you to government or law enforcement officials or other third parties as we believe necessary or appropriate. Without limiting the above, we will not disclose your Information to any law enforcement or other governmental officials without a subpoena or court order, except when we believe in good faith that the disclosure of information is necessary to protect our rights, enforce our policies, respond to claims that your use of our Website violates Lenwe’s policies or rights or others, or protect anyone’s rights, property or safety.

Part 4:WOOCOMMERCE

Our store is hosted on Cloudways Inc. Woocommerce provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Cloudways’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Paypal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service (https://woocommerce.com/terms-conditions/)or Privacy Statement (https://woocommerce.com/privacy-policy/).

Part 5:THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Part 6:SECURITY

• To protect your Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Please note that no transmission over the Internet can guarantee confidentiality and non-disclosure, and as such, you transmit at your own risk.
• Lenwe maintains a variety of physical, electronic, and procedural security measures to protect Information from unauthorized access. When the Website is accessed using the Internet, we use Secure Sockets Layer (SSL) protocol and encryption technologies to protect your Information. These technologies help ensure that your Information is safe, secure, and only available to you and to whom you have granted access.
• Lenwe does its utmost to secure communications and data storage in order to protect confidentiality of your Information against loss and interception by third parties. However, it is important to know that there is no zero-risk against loss or interception by others of your Information.
• You should keep your Account’s username and password safe and confidential to protect against unauthorized access to your Account Information or computer. You should adopt passwords that others cannot figure out easily. You should also be sure to sign off of your computer or any shared computers when you are finished using them.

Part 7:COOKIES

1.What is COOKIES?
Like many websites, our Website uses “cookies” to collect information and improve your user experience. A cookie is a small text file that is stored on your computer or mobile device’s hard disk for record-keeping purposes. You can delete these cookies at any time through your web browser settings. Standing alone, cookies do not personally identify an individual. Cookies merely recognize the web browser. Unless an individual chooses to identify himself/herself to Lenwe, such as through purchasing something from our Website or registering and opening an Account, individuals remain anonymous to Lenwe.
We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Website. Persistent cookies allow us to identify when you sign in to our Website, recognize you as a member, and provide other customized features. Second, we utilize session ID cookies to enable certain features of the Website, to better understand how you interact with the Website and to monitor aggregate usage by Users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Website and then close your browser. We may also use cookies for other purposes such as improving security, protecting the Website from fraudulent activity, conducting research, analytics, or diagnostics to improve the Website, or save specified preferences that you have selected.
When you use our Website, a third party may place or read cookies on your web browser. Third-party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis.
If you do not wish to accept cookies, you can instruct your web browser, by changing its options or settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all functionality or features of the Website.
By visiting the Website with your web browser settings adjusted to accept cookies informs us that you desire to utilize our Website and that you consent to our use of cookies as described in this Privacy Policy.

Part 8:AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Part9:TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@lenwe.com.