A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
We processes orders between Monday and Friday. Orders will be processed within 2 business days after the date that the customer has placed the order and shipped the parcel out the next day after the processing day. Please note that we don’t ship on weekends.
We ship to worldwide, and your parcel will be shipped out the next day after the processing day. Usually it takes about 1 weeks to arrive in UK, US, CA, AUS, and about 2-3 weeks for others .
If the product has been back ordered, we will try our best to ship it out as soon as it gets back in stock. Meanwhile, we will inform you on the product page about the shipping time. Please Kindly contact us if you can not wait, we will help you cancel the order.
*Please note that these are estimated delivery times only, therefore Lenwe Store is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.